1. Where do you ship?
We currently deliver across Pakistan. Delivery is available to most cities and towns nationwide.
2. How long does delivery take?
Orders are usually delivered within 2–5 business days, depending on your location. During sales or holidays, delivery may take slightly longer.
3. Do you offer Cash on Delivery (COD)?
Yes! We offer Cash on Delivery (COD) across most areas in Pakistan.
4. Can I pay online?
Online payment options may be available at checkout. You can also choose Cash on Delivery where eligible.
5. How can I track my order?
Once your order has been shipped, you'll receive tracking details via email, SMS, or WhatsApp (where applicable).
6. Are your products authentic?
We carefully source premium products from trusted suppliers. Product descriptions clearly state the brand or style of each item.
7. Can I return or exchange an item?
Yes. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Our team will guide you through the return or exchange process.
8. Can I cancel my order?
Orders can be cancelled before they are dispatched. Once shipped, cancellations may no longer be possible.
9. Do you restock sold-out products?
Many popular products are restocked regularly. Follow @shopvivento on Instagram to stay updated on new arrivals and restocks.
10. How do I contact Vivento?
You can reach us anytime through:
📧 Email: Team@shopvivento.com
📱 Phone / WhatsApp: +92 330 4786000
📸 Instagram: @shopvivento
11. Are the flavour pods included with the bottle?
Yes. Every compatible bottle includes 10 flavour pods:
- 7 pods are included by the manufacturer.
- 3 additional pods are selected and added by the Vivento team.
You can also purchase 5-pack and 12-pack flavour pod refill bags separately.
12. Can I choose the flavour pods included with my bottle?
Yes! If flavour selection is available on the product page, simply choose your preferred flavours before checkout. If no selection is made, we'll include a popular assortment.
13. My item arrived damaged. What should I do?
Please contact us within 48 hours of receiving your order and include:
- Your order number
- Photos of the damaged item
- Photos of the packaging
We'll work to resolve the issue as quickly as possible.
14. How can I stay updated with new products?
Follow us on Instagram @shopvivento and subscribe to our newsletter to be the first to know about new arrivals, exclusive offers, and restocks.