Shipping Policy

Thank you for shopping with Vivento! We're committed to delivering your order quickly and securely.

Delivery Areas

We currently ship across Pakistan.

If you're unsure whether we deliver to your location, please contact our support team before placing your order.

Processing Time

Orders are processed within 1–2 business days after confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.

Estimated Delivery Time

Major Cities: 2–4 business days
Other Areas: 3–7 business days

Delivery times may vary during public holidays, promotional events, or due to courier delays.

Shipping Charges

Shipping charges are calculated at checkout and may vary depending on your location and order value.

Free shipping promotions may be offered from time to time.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) across most locations in Pakistan.

To ensure smooth delivery:

Please provide a valid phone number and complete shipping address.
Our team may contact you to confirm your order before dispatch.
Please have the exact payment amount ready when your order arrives.

Order Tracking

Once your order has been dispatched, you'll receive tracking information via email, SMS, or WhatsApp (where applicable).

Delivery Attempts

If you're unavailable at the time of delivery, the courier may attempt delivery again or contact you to arrange a suitable time.

Delays

While we strive to deliver every order on time, unexpected circumstances such as weather conditions, public holidays, or courier service disruptions may occasionally cause delays.