Terms of service

Last Updated: July 2026

Welcome to Vivento. By accessing or using our website, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. Acceptance of Terms

By using this website, you agree to comply with these Terms of Service, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

2. Products

We make every effort to display our products, descriptions, colours, and images as accurately as possible. However, actual colours may vary slightly depending on your device or screen settings.

Product availability is subject to change without prior notice.

3. Pricing

All prices are listed in Pakistani Rupees (PKR) unless otherwise stated.

Vivento reserves the right to update product prices, promotions, and availability at any time without prior notice.

4. Orders

After placing an order, you may receive a confirmation call, email, or message before dispatch.

Vivento reserves the right to cancel or refuse any order due to:

Incorrect pricing or product information
Product unavailability
Suspected fraudulent activity
Incomplete or incorrect customer information

5. Cash on Delivery (COD)

Cash on Delivery is available in eligible areas within Pakistan.

Customers are responsible for providing accurate delivery details and ensuring someone is available to receive the parcel.

Repeated refusal of confirmed Cash on Delivery orders may result in future orders being declined.

6. Shipping

Delivery times provided are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

Please refer to our Shipping Policy for more information.

7. Returns & Refunds

Returns and refunds are only accepted for products that arrive damaged or defective.

Products that have been opened, used, or are no longer in their original condition are not eligible for return or refund unless they were damaged upon arrival.

Please refer to our Return & Refund Policy for complete details.

8. Intellectual Property

All content on this website, including logos, text, graphics, images, and designs, is the property of Vivento or its respective owners and may not be copied, reproduced, or used without prior written permission.

Any third-party trademarks or brand names displayed on our website remain the property of their respective owners.

9. Limitation of Liability

Vivento shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products, except where required by applicable law.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in that policy.

11. Changes to These Terms

Vivento reserves the right to update or modify these Terms of Service at any time. Any changes will become effective immediately upon publication on this website.